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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Low Prices
- Payment
- No Sales Tax (except CA)
- Updating Account Information
- Shipping & Delivery
- Click here for HOLIDAY DELIVERY TIMES
Our standard method of domestic (US and Canada) shipping is FedEx Home Delivery (to residences) or FedEx Ground Service (to offices).
Orders to Hawaii, Puerto Rico, Alaska and surrounding US territories are shipped via USPS priority mail.
Faster methods are available. (See rates below) Once your order ships, you will receive e-mail confirmation with a FedEx tracking number or USPS.com delivery confirmation number so that you can track your shipment and make arrangements to receive the package.
International (Outside US and Canada) Delivery
International and special delivery addresses (e.g., APO) are shipped via USPS Priority mail and take anywhere from 5 to 15 working days to arrive after being shipped. Once your order ships, you will receive e-mail confirmation with a USPS.com International label number.SHIPPING COSTS
Free Same-same day shipping on all orders over $125 to anywhere in the USA including Hawaii and Puerto Rico
Anywhere in the US including HI, AK, Surrounding Territories plus Canada
1-5 Day Fedex Ground or USPS Priority Mail
$0-$14.99 = $5.95
$15.00-$29.99 = $7.95
$30.00-$69.99 = $9.95
$70.00-$124.99 = $11.95
$125.00 & up = FREE
3 Day Express Saver
$0-$29.99 = $12.95
$30.00-$69.99 = $19.95
$70.00 & Up = $38.95
2 Day Express
$0-$29.99 = $15.95
$30.00-$69.99 = $29.95
$70.00 & Up = $49.95
Fed Ex Overnight
$0-$29.99 = $34.95
$30.00-$69.99 = $49.95
$70.00 & Up = $69.95
International
7-10 Day USPS Intl. Air
$0-$29.99 = $15
$30-$69.99 = $35
$70.00& up = $45
3-5 Day USPS Express Intl.
$0-$29.99 = $27.00
$30.00-$69.99 = $55.00
$70.00-$120.00 = $85.00
$121.00 & Up = $115.00
- PLEASE NOTE: On international orders extra shipping charges apply for shipping fins with a board or more than one pair of fins.
- Privacy & Security
- Safe and Secure! At East Coast Bodyboarding, we ensure the integrity of every order by using SSL from an Internet leader in security transactions. Plus, with our advanced encryption, firewall technology, and state-of-the-art SSL (Secure Sockets Layer) encryption, you can be assured that your information will be protected from unauthorized use. You can also be assured that your confidential information will remain just that-confidential. Your name will never be distributed, sold, or rented. Please click here for our privacy Policy.
- Returns & Replacements
- 30 Day Money Back Guarantee:
If you are not satisfied with your order, return it to us unused in its original packaging within 30 days of purchase and we will issue you a refund.
Making a Return:
1) Send an email requesting a Return Authorization number ("RA#"). In this email please remember to include your name, order number and the item(s) that you wish to return.
2) We will email you back with a unique RA#. Merchandise must be returned within 10 days of the issuance (21 days for international orders) of the issuance of the RA# at which time the RA# expires.
3) Pack the item(s) in a sturdy box and ship the box via UPS or other insured shipping service. The RA# MUST be clearly written on the outside of the box when it is returned to us.
Ship to:
ECBB C/O OC Surf n Sport
34255 Pacific Coast Hwy unit 112
Dana Point, CA 92629
4) We will issue your credit the day the product arrives in our warehouse. Please note that credit card companies can take 2-3 weeks to have the credit show up on your statement.
5) There are no refunds on shipping charges. On items that were shipped free, we reserve the right to refund the product price less our shipping costs. - Low Prices, Great Deals!
- Why pay more when you can pay less? That's our motto. And let's face it, everyone loves to find a bargain. It's human nature. So, in response to human nature, East Coast Bodyboarding offers not only "The Lowest Prices on Earth" backed by our Low Price Guarantee on everything we sell, but also some of the hottest deals on unique products you can not find anywhere else!
- Payment
- East Coast Bodyboarding accepts Visa, MasterCard, Discover, and American Express credit card payments via the web or phone. To provide your credit card number over the phone, please call us during normal business hours (Monday - Friday, 9am
